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Best Customer Service Software of 2021

Start your search here for website builder software with the best customer service tools. Our software reviews are written by experts who have spent 357 hours researching and analyzing every little detail about the top customer service tools on the market. Compare customer service tools, facts and figures to find the right fit for your business.


Shopify Review

by Shopify Inc.
based on10,674 reviews

Wix Review

by Wix.com, Inc
based on16,521 reviews

BigCommerce Review

by BigCommerce Pty. Ltd.
based on1 review

Squarespace Review

by Squarespace, Inc.
based on1 review

What are Customer Service Tools?

Increasing customer retention and customer loyalty is key to building a long-lasting business. Loyal customers are more likely to repeat purchases without additional marketing efforts and can form the core audience of an online business. By providing excellent customer service, stores have a higher likelihood of retaining customers and keeping them satisfied.

Most website builders have customer support features integrated into their eCommerce software, such as a contact page or a live chat bot. With third-party integrations, store merchants can also expand their customer support offerings to form submissions and phone support. All customer service tools are designed to help business owners achieve impeccable customer care and generate positive word-of-mouth advertising for the store.

Types of Customer Service Tools

Tool Purpose
Live chat Stores can resolve customer issues via live chat. Most live chats run during business hours. 
Automated calling  With just a click, customers can call a specified number listed on the store’s website and get in touch with a customer support specialist.
FAQ The FAQ section provides quick answers to commonly asked questions.
Customer reviews By enabling customer reviews, businesses ensure that customers can share feedback and make informed purchases. 
Form submission Customers can submit their feedback and queries through form submissions.