Wrike is a well-established, cloud-based project management software with a wide variety of features that helps businesses organize tasks and manage their resources. There are many different ways to view tasks in this project management tool, such as a list, Kanban board, table, or Gantt chart. The software is easily adaptable to different kinds of teams, from IT to marketing and creatives. Wrike would be suitable for small to large businesses.
With Wrike, teams have various pricing plans to suit their requirements and budget. Wrike also offers the flexibility to upgrade pricing plans as the company grows or requires additional functionality. While many organizations find Wrike’s comprehensive set of project management features useful, it can also be overwhelming for smaller businesses that are looking for a simple and easy to use solution. Smaller companies and novice project managers may need to expect a larger learning curve.
In this Wrike review, we will explore project management features, pricing, ease of use, add ons, and more.
What is Wrike?
Wrike was founded and launched in 2006 by Andrew Filev, quickly becoming an established name in the project management software vertical. For the first six years, Wrike was completely self-financed, until they received a 10-million dollar investment in 2012, followed by another long-term investment from Vista Equity Partners in 2018.
It appears that this investment has paid off, with Wrike winning a spot on Deloitte’s Technology Fast 500 list for five consecutive years since 2015. Wrike employs around 1,000 people with offices in San Jose, San Diego, Dublin, Melbourne, Tokyo, and Prague. The software helps teams organize and track work. Wrike is used by more than 18,000 organizations today.
Facts and Figures
|Headquarters||San Jose, California, USA|
Wrike Project Management Features
Wrike is a project management tool with a wide range of project management features. This includes popular project management features such as Kanban boards and Gantt charts, all of which is highly customizable and can be monitored through various views.
That said, Wrike falls short in terms of communication features such as instant messaging, which can be supplemented with a third-party integration such as Slack. The free version also has slightly limited resource planning features, which are only available in the more expensive pricing plans. Wrike also has some Agile project management functionality, but does not replace dedicated Agile project management tools such as Jira.
Users will not be missing anything when it comes to Wrike’s project management software features. Using Wrike is quite straightforward, with a clearly defined structure and multiple views of all tasks. Project planning templates are also available, which are easily customizable and can help teams jump-start new projects and tailor them to their specific needs.
Gantt charts can be used from the Professional plan up, and are one of Wrike's strongest features. Tasks and their dependencies are depicted with clarity, as well as the statuses of tasks. Set due dates can and their updates are reflected in each user’s schedule. Tasks are color-coded to show the status at first glance. Subtasks can be extended or hidden, depending on the user’s preference. Wrike also allows users to directly change and adapt the due date of tasks in the chart in real-time.
Alongside the list and table view, Wrike offers a Kanban view for all tasks and projects. Users can easily drag and drop tasks across each board to track its progress throughout different stages. Changing the status of a task is automatically reflected in all lists on the board, and is reflected regardless of which view is being used.
Wrike offers many options for task management. The overview can be filtered and sorted by a variety of criteria, which is very helpful for power users, but may prove to be overly complicated and confusing for some. Editing the information inside tasks is done in a separate window, where users can create tasks and subtasks with dependencies, due dates, and file attachments. While each task is assigned to a category, it is also possible to add other categories to tasks. All tasks can be viewed in the list and timeline views. The different views can be filtered to easily keep track of and search for certain tasks.
Wrike offers a logical and easy to use workflow management system. The various status options form the individual stages that each task goes through. The deadlines and dependencies between tasks also show the order in which they must be completed. There is a useful feature from the Business plan up: depending on the status of the task, Wrike can be set up to automatically assign it to a certain team member.
Wrike allows users to set up important tasks as milestones which are displayed differently in the Gantt chart view. Teams can see this at first glance to keep track of which parts of each project is already completed. From the Business plan up, Wrike also offers automatic progress calculations in real time. Project progress reports are also available, enabling managers to make sure that each task is completed in line with due dates.
Communication & Collaboration
Wrike has an impressive set of project management features that are slightly let down by its communication and collaboration features. Wrike has a discussion tool, but there is no in-built messaging. Communicating with clients can be a tricky process as well, depending on the number of external guests. Instant messaging is only possible with an integration such as Slack.
Wrike users can upload files directly to projects and tasks. It is possible to store files so that team members can access them whenever they need to. They can also create folders to store important information for projects. The fee-based integrations Wrike Proof and Wrike Publish make working and collaborating on files a little easier.
While Wrike has external collaboration capabilities, there is a fixed limited on the number of collaborators an account holder can invite. These are called guest accounts and external users, with external users having more rights than guests. While guest accounts are free, the account holder has to pay for external users. If external collaboration is a commonly used feature within projects and day-to-day work, Wrike can quickly become quite expensive.
The standard allocation of collaborator invites per account is 20 people, or 15% of the chosen license count. To get more collaborator invites, the account holder will need to contact Wrike to discuss options.
Team members can communicate with each other through discussions. They can leave comments, ask questions, and add @ mentions directly under tasks. These discussions are shown as status updates within the project management software. It can be a bit difficult to follow discussions in real-time.
Resource Allocation & Planning
Wrike’s resource management features include time-tracking and capacity management. Scheduling tasks is also possible with this project management software. However, budget management is not one of Wrike’s strengths and companies looking for an integrated budget management solution may be disappointed.
Time-tracking is a useful tool for resource allocation and work management. Team members can record the time spent on tasks using the timer or manually enter the time. It is also possible to pause the timer while doing tasks, and Wrike lets users create time-tracking categories. For example, the team can add the meetings to the time-tracking and see how much time they spent having meetings for one particular project.
The fee-based add-on Wrike Resource grants the team access to elaborate capacity planning. Users can drag and drop tasks into the capacity planning feature so managers get an overview of employees’ workloads. Once tasks are assigned, managers are able to see who has free space in their schedules and who is being assigned too much work.
Teams using Wrike can use scheduling in combination with time-tracking to keep on top of their work. Each task and subtask can be allocated a time period. These timeframes can also be adjusted if there are sudden changes in the project plan.
Agile Project Management
While Wrike has some project management elements that are based on Agile methodologies, it is not specifically an Agile tool. The elements of Scrum and other IT project management processes help with cross-team collaboration, but are not a real substitute for purpose-built Agile project management tools.
Although limited in functionality, it is possible for Agile teams to create Scrum boards from the Kanban view available in Wrike. This helps developers to plan sprints, as well as enabling other teams that use elements of Agile methodology to plan their projects.
It’s possible to manage IT projects from within Wrike, especially if significant parts of the work requires collaboration with other teams. However, Wrike is probably not the first choice for IT teams as it has limited Agile methodology functionality and is not specifically designed for this purpose
Wrike has a free plan, two paid plans, and three variants of enterprise plans with custom pricing. All of the paid plans come with a free trial of 14 days, giving users the opportunity to fully test Wrike before committing to an option.
Using the free version provides access to Wrike’s core project management features for up to 5 users. The Professional plan is available for five, ten, or fifteen users and contains noticeably more features, such as additional task management, collaborators and extra storage space. By choosing the Business plan, users can have access for larger teams of up to 200 people.
The general Enterprise plan is mainly for companies who have outgrown the standard plans or have higher security or feature requirements, while the two other Enterprise plans (for 'Marketing and creative teams' and 'Services delivery teams') have more purpose-built project management features. These two Enterprise plans also have a “Performance” variant, which offers even more functionality.
Note that these pricing lists are simplified for the purposes of this Wrike review. For more information, visit the Wrike pricing page.
Wrike is committed to protecting its users’ data with extensive security measures. The company’s facilities are protected with 24/7 security staff, digital surveillance, and power backup systems. Wrike has an uptime of over 99%. The company also does full backups on a daily basis and keeps redundant data in geographically dispersed servers. 2-Factor Authentication is available, and the company is fully compliant with GDPR.
The add-on Wrike Lock is available on the Enterprise plan and offers extra security for the user data. Companies can manage their own encrypted data with an encryption key. Data locations can be chosen on the paid plans. Companies who use Wrike on the free plan will always have their data hosted in San Jose.
Wrike offers a number of different add-ons and integrations to improve the overall functionality of the project management software. Integrations include add-ons such as Slack instant messaging, Microsoft Teams to access projects from within a channel, and Google Calendar to create calendar events and schedule meetings from tasks. Popular integrations include:
In addition, the software offers an add-on called Wrike Integrate. Wrike Integrate is only available for Business, Wrike for Marketers, and Enterprise plans. If purchased, users can add up to 400+ applications onto Wrike. Wrike itself offers quite a few integrations of its own as well. Integrations include:
- Wrike Resource: optimized resource management
- Wrike Proof: improved file-sharing
- Wrike Publish: connection to digital asset management of the company
- Wrike Integrate: custom integrations and automation
- Wrike Analyze: extension through business intelligence for reports and analysis
- Wrike Lock: complete control over company data
- 2-Way-Sync with GitHub & Jira: synchronizing tasks and tickets in real-time
Wrike has a relatively user-friendly interface combined with a strong feature set. Team members will find Wrike easy to use once they become accustomed to how it works, but may find it a slightly complicated at the beginning.
The interface is split into three sections. The first section shows the project overview, while the other two enable team members to see additional information such as tasks and subtasks. Wrike helps users to quickly add tasks with the prominent ‘plus’ (+) button on the main interface. The main screen’s top shows various sections, such as Inbox, My Work, Dashboard, Calendars, Reports, and Stream. In comparison, the left shows Starred Projects and a user’s To-Do List.
In terms of customizability, team members can choose from 14 different workspace themes and change the colors to their liking. The different project views like list, Kanban, Gantt, or charts become more useful with time, but may be overwhelming or confusing at first, especially for beginners.
Wrike has mobile apps for both iOS and Android. These apps are fully functional, with the ability to create tasks, manage workloads, as well as collaborate with each other. It is also possible for users to view reports and documents. The Wrike app can be used in offline mode if users don’t have access to the internet.
While both the iOS and Android app features are almost identical to the desktop software, the interface is structured quite differently. Team members who are new to using the mobile apps might find themselves experiencing a steep learning curve to adapt to the app’s interface.
Wrike offers a number of customer support options. Users that run into issues with using Wrike can access the Wrike Help Center on the website, as well as accessing various help articles on features, integrations and other frequently asked questions about the software. Wrike also provides webinars and tutorial videos to help get teams up to speed.
Users are encouraged to check out Wrike’s blog and to join the community forum as another space to learn and ask questions. Direct customer service involves users providing their email addresses, as tickets can be submitted to the customer service for help.
Wrike provides phone and live chat support on their paid plans. This support is provided by their shared support team, while customers wanting a dedicated phone line will need to subscribe to a Premium Support package.
As a comprehensive project management solution, Wrike may be overwhelming for smaller companies and new users. Businesses looking for a less complex tool may consider the following alternatives:
As a project management tool, Wrike ticks most of the boxes as a suitable option for small to large businesses. The software offers many customization options and multiple ways to monitor productivity. Some of Wrike’s standout features include task management, automation, Gantt charts, time-tracking, project reporting, and resource management.
Wrike is also easily adaptable to different types of teams in a business, from IT to marketing and creatives. The easy to use interface helps beginners to find their way through the software, however it can be quite overwhelming at the beginning.
Wrike’s wide range of functions requires some familiarity to fully benefit from them and a certain time to get used to using Wrike should be expected. Larger teams with extensive requirements should also be prepared for added costs if they want to maximize Wrike to its full potential. Some of the missing features, like the instant messaging tool for team communication, can be added through different integrations. The integrations are quite extensive and improve the overall functionality of the software.