Teamwork Review

by Teamwork.com, Ltd.last updated October 29th, 2020
4.6/5
starting from$0
Layer 1
Offers free trial

RESULTS Score

4.6/5
Lydia Pang

reviewed by

Lydia Pang

Pros

Intuitive tools for task management
Adaptable Kanban board
Range of time-tracking options
Extensive billing and invoicing tools
Comprehensive resource management

Cons

Difficult-to-use Gantt charts

Overview

Teamwork is a project management software that is easily adaptable to different types of teams. The software’s stand-out features include task management, in-built messaging, file-sharing, versioning, capacity management, time-tracking, billing, and invoicing. Teamwork has an intuitive interface and would be a good fit for small businesses and large companies alike.

Teamwork is fully web-based, making it especially useful for online project management. It offers a strong set of tools for resource management, like time-tracking and project budgeting. It also offers various project planning features such as Gantt charts, Kanban boards, and workflow management. Its thoughtful interface, excellent variety of third-party integrations, extensive customer service, and fair price makes Teamwork a strong platform for project management in many different business contexts.

This Teamwork review will explore project management features, pricing, ease of use, add ons, and more.

Teamwork Review Screenshot

What is Teamwork?

Teamwork is an Irish company founded in 2007. It grew out of the founders’ earlier company, Digital Crew, which built websites, intranets, and custom web-based solutions for their customers. Digital Crew used Basecamp to manage their products, but the team felt the software could be improved upon. They set out to create a tool would make teams around the world efficient, organized, and happy. Teamwork Project Manager launched in October 2007. The software was renamed to Teamwork Projects in 2015.

In addition to project management software, the company has three other applications: Teamwork Desk, Teamwork CRM Software, and Teamwork Spaces. Clients of Teamwork include Forbes, Netflix, Disney, Spotify, and Paypal. Today, Teamwork is used by over 370,000 organizations worldwide and has a total of over 2.4 million users.

Facts and Figures

Employees400+
Customers Worldwide2,400,000
Founded2007
FounderPeter Coppinger, Daniel Mackey
HeadquartersBlackpool, Ireland 
CEOPeter Coppinger

Teamwork Project Management Features

Teamwork has a wide range of web-based features targeted at streamlining teamwork and maximizing productivity. The software brings together tools for task management, budget management, collaboration, and resource management in one easily navigable package. This project management software is a solid choice for most teams, thanks to its extensive set of features and intuitive design.

Project Planning

Project planning is at the core of Teamwork’s design. Tools like Kanban boards, Gantt charts, workflow management, and task lists provide strong project management support. The software provides a wide range of options for visualizing, tracking, and prioritizing projects.

How do other options score for project planning?

Gantt Charts

The Gantt chart option allows users to visualize projects, create task dependencies, log progress, prioritize, and reassign tasks. Teamwork’s Gantt chart is, however, less sophisticated than the Gantt charts offered by some of its competitors.

Kanban

With the Kanban board, teams can sort tasks into three columns: “To do,” “Doing,” and “Done.” These columns can be customized to suit individual projects. Teamwork’s Trigger function is especially useful here. Triggers are automations that can be tied to specific actions and updates. For example, if a card is moved from the “Doing” column to the “Done” column, a Trigger can allow a manager to be automatically notified.

Teamwork Kanban Board Screenshot

Task Management

Teamwork offers extensive options for organizing tasks. Within task lists, work can be broken down into tasks and sub-tasks, and these can be assigned to a user or a team. Users can also set estimated completion times for tasks and log the time it takes to complete individual tasks and subtasks. The task list format makes it easy to conceptualize and prioritize tasks and workflows.

Teamwork Task Management Features Screenshot

Teamwork allows users to create recurring tasks. As soon as a recurring task is marked as complete, it is automatically regenerated. Triggers allow users to automate their workflows, for example, by automatically assigning certain tasks to certain team members or generating sub-tasks once certain tasks have been completed.

Communication & Collaboration

Teamwork offers an extensive set of communication and collaboration features such as in-built messaging, file-sharing, note-taking, discussion, and external collaboration. The in-built messaging is a stand-out feature, and it’s one that many other project management solutions don’t include in their software package.

How do other options score for communication & collaboration?

In-Built Messaging

Teamwork Chat is an inbuilt instant messaging system that allows users to communicate in real-time. The messenger can be used directly within the web browser, and this feature is also accessible to users on Teamwork’s free plan.

File Sharing

Downloading and editing files in Teamwork is made easy through the document management editor. Changes made to files are automatically saved in an updated version. Files can be easily uploaded to specific projects and there’s ample storage space on offer.

Users can invite external clients to collaborate with them as guest users in Teamwork. It’s up to the user to decide what data the guest is able to access, and what their rights are within the company platform. A contacts section allows users to easily store client details. 

Teamwork Client Management Screenshot

Discussion

Propose ideas, ask questions, and kick off discussions within a project team with Teamwork’s messaging feature. All the messages pertaining to a specific project are easily accessible under the project’s messaging tab.

Resource Allocation & Planning

With tools that range from time-logging and workload-tracking to project budgeting, businesses can access comprehensive data to allow them to efficiently estimate and allocate resources for projects.

How do other options score for resource allocation & planning?

Time-Tracking

Team members can either use the in-app timer to log the time they spend on tasks or input time spent on tasks manually. They can also add further details to their time log, such as whether or not time spent on a task is billable.

Teamwork Time-Tracking Screenshot

Project Budgeting

Inbuilt accounting software makes it simple to create invoices within Teamwork. Once users add details like client name, work description, and billable hours (easily accessed in the time log), an invoice will be automatically generated. 

A Workload view, that synthesizes real working hours with estimated time frames for tasks, allows managers to quickly determine if work is being fairly distributed among team members. If users are under capacity, the capacity bar will be highlighted in blue, whereas if they are over capacity, the bar will be highlighted in red. 

Agile Project Management

Teamwork offers a Kanban board view, allowing agile teams to create Scrum boards quite easily. As such, it’s a useful choice for cross-team collaboration. It’s less suited for IT teams looking for a project management software dedicated to their development projects. 

How do other options score for agile project management?

Scrum

While Teamwork is not a dedicated Agile management software, it does allow teams to plan and manage sprints on Scrum boards using the Kanban view. Teams will have to adapt the Kanban board so that it works for Scrum practices. However, this is easily done through the many customization options available. 

Teamwork Pricing

Layer 1
Offers free trial

Teamwork currently offers four pricing plans. The Free Forever plan is free. It includes two projects, five team members, task lists and sub-tasks, and is best suited for a small business. The three paid plans are paid per month and per user. A yearly payment with a discount is also available. A larger organization should consider one of the paid plans, which offers more elaborate features and capacity for a higher number of projects. Discounts are offered to eligible non-profit organizations. A free trial is available for all paid plans.

For personalized advice on pricing plans, the Teamwork sales team can be contacted for a one-on-one phone consultation.

Note that these pricing lists are simplified for the purposes of this Teamwork review. For more information, visit the Teamwork pricing page

Free Forever

Two projects
Five team members
Limited board view
Subtasks
Teamwork Chat instant messenger
Time-tracking

Pro

from $11 per user, per month

Everything in Free Forever, plus:
300 Projects
Time-tracking
Billing and invoicing
Dashboards
Workload Capacity
Task List Templates
20 Project Templates
Board View Automation
Gantt Chart
Custom Branding
Unlimited Free Collaborators
Slack Integration
Teams

Premium

from $15 per user, per month

Everything in Pro, plus:
600 Projects
50 Project Templates
Workload Capacity
Project Portfolio view
Change History Timeline
Burndown reporting
Project Time Budget
Custom Fields
Premium Integrations
2FA
Custom Domain with SSL

Enterprise

Contact Teamwork for custom pricing

Everything in Premium, plus:
Add 100+ members
SSO
Priority Support
Customer Success Manager
Enterprise Specific API
Enterprise Dashboard Panels
Enterprise-Class Security
HIPAA
Password Policies

Teamwork Security

Teamwork prioritizes its user’s security. The following security measures are in place: 

  • Salt Encryption: All user passwords are passed through a one-way hash and salt technique, meaning there are no plain-text passwords. 

  • Secure Facilities: Teamwork uses Amazon Web Services (AWS) to manage user data. AWS’s data centers are located in secure facilities around the world. In addition to having secure facilities, Teamwork is GDPR compliant. 

  • Backups: Backups to all databases are done twice a day to an off-site facility and additionally stored on mirrored database servers.  

For more information, see Teamwork’s terms of use and privacy policy.

Teamwork Integrations

Teamwork supports a variety of integrations while also allowing businesses the option of developing their own integrations through the software’s API. The range of integrations makes it easy to extend Teamwork’s existing features and supplement new ones. Teams such as CRM, marketing and advertising, and human resources, will find that integrations can further adapt the software to meet their specific needs.

Here are some of the integrations Teamwork offers businesses:

  • Gmail
  • Google Drive
  • Slack
  • ZenDesk
  • HubSpot
  • Ybug (For bug reports)
  • Grow (To analyze and track data)
  • Box

Interface

Teamwork has an easy to use and intuitive interface that is easy to use from the outset. Creating new user accounts is simple. After signing up, teams can get going immediately by setting up projects, adding tasks, inviting collaborators, and inputting critical milestones for their projects. In its design, Teamwork has aimed for simplicity, and its overall look is fresh, modern and visually inviting. 

Users will find navigation relatively simple. Specific functions like assigning and adding details to project tasks, requesting reports, and tracking time on tasks are easy to carry out. Clearly labeled sections and a thoughtful layout add to the overall ease of use.

Mobile Apps

Teamwork has mobile applications for both iOS and Android devices. Team members can create projects, view, add and edit tasks, log time, attach files, and view their team’s calendar feed. It’s even possible to add new users to the software on the go. Users should find it easy to complete smaller tasks in the mobile app. It’s useful as a supplement to the web-based software, but not recommended as a replacement for the classic version. 

Teamwork Support

Teamwork offers exceptional customer support. Here are ways to get in touch with them: 

  • Phone: Contact the customer service team on +353 21 4307675, Monday through Friday, 7 am to 12 am GMT. 

  • Email: Users that prefer to communicate over email can contact customer support via email.

  • Forms: Fill in a ticket on the Teamwork’s website with as many details as possible. 

  • FAQ: An in-depth FAQ section covers common questions and concerns. 

  • Webinars: Users are encouraged to sign up for video conferencing and join a webinar to learn how specific features work. 

Social Media: Check out Teamwork on Facebook and Twitter. These social media platforms share tips, updates, and additions to the software.

Teamwork Alternatives

Teamwork offers businesses many useful features at a reasonable price point. That said, those that only require a slimmed-down project management tool might consider these alternatives:

Verdict

Teamwork is a comprehensive and affordable project management software. It provides a host of useful features, some of which are also included on the Free Forever plan. Its design is straightforward and easily navigable. 

Some of Teamwork’s strongest features include capacity management, task management, file-sharing and versioning, time-tracking, in-built messaging, billing, and invoicing. That said, teams that rely on Gantt charts may be disappointed: the charts are too condensed, making it difficult to see details and specifics at a glance. The customer service offers many different options for users in need of assistance.

Overall, Teamwork is a well-thought-out project management software with an easy to use design that keeps the user in mind. The software delivers a set of highly capable features that should prove beneficial to small businesses and larger organizations alike.

FAQ

Teamwork is a project management software that offers a host of useful features to help teams manage and collaborate on projects efficiently. The software also offers a free plan.   
To find out about new features, check out Teamwork on Facebook and Twitter. Their social media platforms share information about updates and new additions to the software.   
Teamwork is easy to use without prior training due to its intuitive interface. Click here to watch how to get started with Teamwork.    
Teamwork offers one free and three different paid pricing plans. Paid plans can be paid per month, per per user or on a yearly basis with a discount. If needed, Teamwork’s sales team is available for teams that are unsure which plan is best for them. A free trial is available for all paid plans. The free version includes five users and a selected amount of features.