Miro Review

by RealtimeBoard, Inc.last updated October 26th, 2020
4.4/5
starting from$0

RESULTS Score

4.4/5
Lydia Pang

reviewed by

Lydia Pang

Pros

Gentle learning curve
Offers video conference and screen-sharing features
Great for team collaboration and Agile workflows
Offers a free version
Features over 120 pre-built templates

Cons

Light on task management features
No project budgeting tools
Only suitable for teams that work visually

Overview

Miro, formerly known as RealtimeBoard, is an easy to use, cloud-based collaborative whiteboard platform that allows teams to work effectively together. Miro is great for ideation and brainstorming, helping teams build and develop ideas as if they were in the same room. It also boasts a powerful range of collaboration tools, including video calling, presentation mode, a voting system, as well as Kanban and Gantt chart views. Teams can create concepts, integrate prototypes, or conduct roadmap planning easily.

However, since Miro specializes in visual collaboration, it does not support advanced project management features such as resource planning or project budgeting. Miro is most appropriate for teams that engage in creative work such as web design, UX research, product development, and more. 

In this Miro review, we will explore project management features, pricing, ease of use, add ons, and more.

Miro Review Screenshot

What is Miro?

Miro is a collaborative whiteboard platform founded in 2011. Inspired by the Spanish artist Joan Miro, founders Andrey Khusid and Oleg Shardin developed Miro based on the artist’s iconic artworks and his use of shapes and colors. To date, Miro has over 7 million users and is used in fields like marketing and advertising, UX design, education, and more. Their customers include Upwork, Spotify, Netflix, and Twitter.  

Facts and Figures

Employees400+
Customers Worldwide7000000+
Founded2011
FounderAndrey Khusid 
HeadquartersSan Francisco, California
CEOAndrey Khusid

Miro Project Management Features

Miro’s Kanban boards and Gantt charts allow for a multitude of customized workflows. Teams can keep track of work items with Kanban boards and gain insights into project timelines and milestones with the Gantt chart feature. Miro’s idea management tools, including freeform pens and shapes, promote creativity and intra-team collaboration, all while maintaining organization and cross-functional communication. 

Project Planning

Miro’s Kanban boards and Gantt charts allow for a multitude of customized workflows. Teams can keep track of work items with Kanban boards and gain insights into project timelines and milestones with the Gantt chart feature. Miro’s idea management tools, including freeform pens and shapes, promote creativity and intra-team collaboration, all while maintaining organization and cross-functional communication. 

How do other options score for project planning?

Gantt Charts

While Miro does not natively provide a Gantt chart tool in the sense of traditional project management software, it offers a Gantt chart template. Setting up a Gantt chart in Miro is easy: simply start with a list of tasks on the left and a timeline at the top. Each task is represented by a bar and the length of the bar represents the task’s duration. Miro’s Gantt chart template also displays milestones, dependencies, and stakeholders. Teams can export their Gantt charts to different formats including PDFs to share it with others seamlessly.

Miro Gantt Charts Screenshots

Kanban

With Miro’s Kanban feature, teams can define their own workflow stages and work within a flexible structure. Project managers can color-code Kanban cards, assign team members, as well as set due dates and priority levels. Moving the cards around is as easy as dragging and dropping. Agile teams can also add Jira and Azure issues to the Kanban boards in Miro. 

Idea Management

With its infinite canvas, Miro is great for ideation and team brainstorming sessions. Miro features a broad variety of brainstorming techniques such as mind-mapping, affinity mapping, lotus diagram, and five-whys. Both Miro users and external clients can collaborate together in real-time, creating a virtual space where ideas can flow freely. It is also possible to digitize physical sticky notes.

Miro’s pre-built templates also allow users to dive right into work. They range from creative brief templates to brainstorming templates to competitive analysis templates. Users can visualize complex concepts and capture them with Miro’s sticky notes, text, and shapes.

Communication & Collaboration

In addition to an infinite canvas, Miro has implemented other collaborative tools such as video conferencing and a real-time chat system to help team members get the message across. Users can also use the sticky note feature to facilitate note-taking, reminders, feedback, and project discussions by adding these to the collaborative whiteboard. Inviting external collaborators is also as easy as sending an email invitation or sharing a private link. Teams can also upload files to Miro, centralizing project materials in one dedicated platform.  

How do other options score for communication & collaboration?

Miro’s easy to use messaging and video conferencing features provide users with multiple communication options. To start a chat, teams can simply click on the chat icon located on the bottom left. Tagging team members is as simple as using the @ symbol. Team members also have the option of editing and deleting a message, as well as reviewing message history. 

The toolbar at the bottom of every Miro canvas also features a video chat icon, where teams can host remote meetings with up to 25 participants simultaneously. There is also a screen-sharing function that enables presentations to be given virtually.

File Sharing

Teams can share files on Miro by dragging and dropping them onto the platform. Almost all kinds of file extensions are allowed, including PDFs, images, and MS Office files. Users can also upload attachments via URL, such as a Youtube video or a Google Drive document. The maximum file size is 30MB and the maximum image resolution is 32MP. 

Miro facilitates remote collaboration with external clients and vendors via the sharing of boards. Project managers can choose to invite external collaborators onto a board or simply share an invite link with them. Other ways of extending an invitation include Slack and email. Once invited, external collaborators can give feedback, view or edit a board according to the permissions set for them.

Discussion

Miro does not have a dedicated discussion feature, but its mouseover collaboration feature allows users to see the cursors of team members and how they are engaging with the board. Team members can also utilize freeform pens, shapes, arrows, smart drawing, and more to collaborate with each other. 

Users can also copy data from any spreadsheet and paste it onto a Miro board as a cluster of sticky notes, where each sticky note represents a single cell. However, the maximum number of cells that can be pasted at a time is 625 and the maximum number of characters is 6,000.

Note-Taking

Miro helps teams take down notes and arrange information visually via the sticky notes feature. There are 16 different colors available for sticky notes, all thoroughly selected to ensure the best text readability. Teams can also make use of the bulk mode tool, where a bunch of sticky notes can be pasted at a single time. Users can tag sticky notes with custom labels, ensuring that they can be easily located later on. 

Last but not least, Miro allows team members to react to sticky notes with emojis and can be used for different purposes such as voting and checking off to-do items.

Miro Note-Taking Screenshot

Resource Allocation & Planning

Miro’s countdown timer does not log time spent on tasks, but instead helps teams manage timed activities. At the start of each whiteboard session, users can set an automatic timer that changes color 10 seconds before the timer finishes. Once the timer has stopped, all participants are notified and the whiteboard session ends.

How do other options score for resource allocation & planning?

Time-Tracking

Miro has a countdown timer that tracks time when a team member is running a whiteboarding session in real-time. Since Miro’s timer is collaborative, the name of the user who sets the timer is shown under the countdown menu. If a user stops the timer before the countdown is over, their name is displayed at the top of the page. The timer starts and ends for all board participants and all collaborators are notified when the time runs out. 

While Miro supports an in-built timer, it does not automatically log time to a task. Users who want to track time on specific tasks will have to manually jot them down elsewhere.

Agile Project Management

An advantage of Miro is its Agile working methodologies. Miro accommodates non-linear workflows by helping users see the big picture, prioritise tasks, and give feedback. Product managers in particular would find Miro useful for defining their product team roadmap and their corresponding workflows. 

How do other options score for agile project management?

With its strong visualization capabilities, Miro helps Agile teams work flexibly and articulate complex concepts. Using the Kanban tool, teams can create customer journey maps, team retrospectives, user story maps, daily standups, and more. Miro also has built-in Agile and Scrum templates that help teams do great work quicker and establish consistent team processes. 

Miro Agile Tools Screenshot

Miro Pricing

Miro’s pricing model is structured with a free plan and four paid plans. On the free plan, users enjoy three editable boards, anonymous board viewers, premade templates, and more. The Team plan unlocks more benefits such as private board sharing, high-resolution exports, custom templates, and Jira and Confluence integrations. On the other hand, teams on the Business and Enterprise plans gain access to Single Sign-On and advanced security measures and API access. 

Freelancers, consultants, and agencies working with clients also have the option of upgrading to the Consultant plan, which includes a private and secure workspace for every client, as well as full-access for occasional users with day passes. Visit Miro’s pricing page for more details.

Free

3 editable boards
Anonymous board viewers
Premade templates
Core integrations like Slack, Microsoft Teams, etc
Basic attention management

Team

from $10 per user, per month

All free features, plus
Unlimited boards
Private board sharing
Unlimited anonymous board editors
Unlimited external board viewers and commenters
Projects
High-resolution exports
Custom templates
Kanban framework
Jira & Confluence integrations
Asana integration
Remote meetings toolkit

Consultant

from $15 per user, per month

All Team features, plus
Private, secure workspace for every client
Full access for occasional users with day passes (additional fee, $3 each)
Control accesses for team members and external collaborators

Business

from $16 per user, per month

All Team features, plus
Single Sign-On
Day passes for occasional collaborators
External editors

Enterprise

Contact Miro for custom pricing

All Business features, plus
Azure DevOps and CA Rally integrations
Multi-team setup for centralized company-wide account management
Advanced security, including domain whitelisting and audit logs
Advanced permissions and administration
Dedicated customer success manager
Personalized onboarding program
Security review and MSA support
Developer platform and API access
Premium support
Data governance

Miro Security

Miro is compliant with a number of industry-grade security standards, such as GDPR, SOC 2 Type II, and SOC for Service Organizations. In addition, they are part of the Cloud Security Alliance, as well as the Skyhigh Enterprise-Ready CloudTrust Program. Data at rest is protected using FIPS140-2 standards compliant encryption and data in transit is supported with up to 256-AES encryption. 

Miro’s infrastructure is hosted on Amazon Web Services, which are monitored 24/7 for added security. Miro regularly probes their own systems to check for security risks and is committed to improving the security and integrity of their service. They also review and update security policies periodically and carry out internal security training. 

For teams on the Enterprise plan, Miro also offers SAML-SSO and advanced security measures and permissions such as domain whitelisting and audit logs.

Miro Integrations

Miro offers a variety of third-party integrations, ranging from Agile workflows to research and design. Miro also integrates with Sketch, InVision, and Adobe Creative Suite so that users can achieve better results through the tools they already love. Other integrations include: 

  • Google Drive
  • Microsoft Teams
  • Jira cards
  • Slack
  • Github
  • Salesforce
  • Trello
  • Zapier

Interface

As a collaboration tool, Miro is committed to giving users a pleasant and intuitive user experience. All of the necessary tools to whiteboard are located on the left of the board and are represented by intuitive icons. At the bottom, teams can find tools for video calling, time-tracking, and leaving comments. The share button at the top right allows users to share their work and export them into various formats such as PDF. 

If a user runs out of space within their current workspace, all he has to do is simply zoom out to get more space. Overall, Miro is intuitive and easy to use. 

Mobile Apps

Teams can whiteboard anywhere they go with Miro’s mobile apps. In addition to the desktop app, Miro is available on iOS, Android, and Microsoft systems. Users can access and review their boards, digitize physical sticky notes, and more. Miro is also available on Surface Hub.

Miro Support

Miro features a good variety of customer support options, including:

  • Knowledge base: Miro provides a help center that is dedicated to helping teams troubleshoot simple issues. Users can also learn the basics of Miro, discover integrations and apps, and review technical guidelines. 

  • Community forum: All Miro teams can participate in the Miro Community where like-minded users offer personalized help and advice on using the platform. There are also customer success stories and events that can serve as a source of inspiration.

  • Direct support: Users can reach Miro’s customer service team via form submission, email, and phone. On the Enterprise plan, teams also have access to a dedicated customer success manager, account manager, and a personalized onboarding program. Premium support is available for purchase under the Enterprise plan.

Miro Alternatives

Miro is a great visual collaboration board that helps users illustrate complex topics and ideas. However, it does not have advanced project management features such as resource planning and project budgeting. Businesses that want a more conventional project management tool can consider:

Verdict

Miro is a robust option for businesses that engage in visual collaboration. It enables distributed teams to brainstorm ideas, build presentations and prototypes, and convey complicated concepts in a visually appealing way. Miro also has great features such as an infinite canvas, freeform pens and shapes, video conferencing, and an anonymous voting system. 

While there is a Kanban feature and a template for Gantt charts, Miro is still not a typical project management tool as it lacks advanced features like project budgeting and resource planning. Companies that require a typical, or more comprehensive project management software solution should consider alternatives as well. 

FAQ

Miro is a real-time visual collaboration platform that enables users to work together efficiently and deliver creative and innovative results. Its main focus is whiteboarding, enabling users to come together to ideate and brainstorm. Miro is best suited for industries that require a lot of visual work, such as product development and UX research.  
Though Miro does not offer a free trial, users can start on a free plan and upgrade to a paid plan to unlock more benefits. Prices range from $8 to $16, with an additional $15 per user, per month for the Consultant plan add-on. Teams will have to contact Miro for a custom enterprise pricing.  
Yes, Miro is secure as it adheres to industry standards for security practices. SSL technology protects users’ information with both server authentication and data encryption in transit. Miro also uses TLS with up to 256-AES encryption as supported by the client. On the Qualys SSL Server test, Miro scored an “A”.