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Employee engagement drives strategy execution03-Sep-2010
One of the crucial roles of a leader is to clearly communicate your vision (http://results.com/AnnouncementRetrieve.aspx?ID=37127) and strategy (http://results.com/AnnouncementR..
Do you know how to set a winning strategy?27-Aug-2010
Research from the Harvard business school shows that 90% of strategies fail due to poor execution. This assumes your company even has a real strategy. Many companies think the..
The 5 Key Pillars of Execution20-Aug-2010
If you want to be really effective at setting and executing strategy – it is time to implement a disciplined execution methodology into your business. Yes - that scary wo..
Leaders need to keep in touch13-Aug-2010
As a leader, it is easy to get stuck in our office and isolated from the realities of the workplace. We need to “escape from management land” and find out what is ..
Energy management for personal productivity06-Aug-2010
In the book, The Power of Full Engagement (http://www.amazon.com/Power-Full-Engagement-Managing-Performance/dp/0743226747), studies show that our bodies operate on 90 minute cycles..
Managing and Marketing in the Age of Turbulence30-Jul-2010
This growth tip features lessons from the book “Chaotics (http://www.amazon.com/Chaotics-Business-Managing-Marketing-Turbulence/dp/0814415210)” by Philip Kotler and Joh..
Won’t get fooled again (part 2)23-Jul-2010
Here is the second in a 2 part series of common decision-making pitfalls that can trick our minds into making irrational decisions - derived from an article in Litemind (htt..
Won’t get fooled again (part 1)16-Jul-2010
Here is the first in a 2 part series of common decision-making pitfalls that can trick our minds into making irrational decisions - derived from an article in Litemind (http://l..
How to have that tough conversation09-Jul-2010
One of the biggest challenges for managers is holding people accountable for execution. It starts by giving your people clear expectations – a role scorecard. What are..
Accountability – simple but not easy02-Jul-2010
Here are some key success habits you can incorporate in your business to help drive accountability for strategic execution. Establish the top 3 Company 90 Day Action Priori..
Great businesses use STEALTH25-Jun-2010
As the end of a quarter approaches, effective companies book a meeting to review and debrief the results of their strategic execution over the last 90 days. Strategic pla..
Why do good strategies fail? Execution, Execution, Execution18-Jun-2010
MBA trained managers know about planning, but they know very little about how to execute a plan - according to the book “Making Strategy Work: Leading Effective Execution ..
How to be a more inspiring leader11-Jun-2010
A four year study of over 20,000 leaders documented in the book The Inspiring Leader (http://www.amazon.com/Inspiring-Leader-Unlocking-Extraordinary-Motivate/dp/0071621245) - s..
Jack Daly's tips for Sales Managers04-Jun-2010
Jack Daly – arguably the world’s leading sales trainer - enthralled RESULTS.com clients in New Zealand in 2009 – so much so that our NZ team have invited h..
Treat your grunts well to improve profits28-May-2010
A study published by the Harvard Business Review (http://www.portfolio.com/business-news/2010/05/19/harvard-publishes-study-that-shows-treating-workers-well-boosts-bottom-line) ..
Overcoming obstacles to effective execution21-May-2010
Strategic planning is difficult to do (and we seldom see it done well). But executing strategy is even more difficult. Here are some of the challenges managers must overcome &..
7 tips for better customer service (and customer loyalty)14-May-2010
This growth tip was inspired by an article in Fast Company (http://www.fastcompany.com/article/seven-keys-to-building-customer-loyalty-and-company-profits?page=0%2C0) magazin..
Are you an emotionally intelligent leader?07-May-2010
Research shows that top business leaders have higher levels of Emotional Intelligence than average leaders. Emotional Intelligence ("EQ") means you understand the emotions..
Rugby lessons for business leaders30-Apr-2010
Andrew Cosslett, CEO of InterContinental Hotels Group was interviewed by The New York Times (http://www.nytimes.com/2010/04/04/business/04corner.html?pagewanted=1) recently. He..
Are corporate leaders too busy for social media?23-Apr-2010
FROM THE ECONOMIST INTELLIGENCE UNIT In this article published in The Economist (http://viewswire.eiu.com/index.asp?layout=EBArticleVW3&article_id=877040872&am..
What makes the most admired companies different?16-Apr-2010
Research from the Hay Group is used to rate Fortune Magazine’s “most admired companies (http://money.cnn.com/magazines/fortune/mostadmired/2010/index.html)” &n..
Maximize business execution and your personal productivity09-Apr-2010
How do you achieve business success whilst making quality time for your personal life? The higher you climb; it seems the greater the sacrifices you need to make. Many high ac..
Predictable execution in unpredictable times02-Apr-2010
Being in business is like climbing a mountain. The tough economic times of the last couple of years, has just made your climb steeper and the weather more hazardous. H..
How Guy Kawasaki uses Twitter for marketing26-Mar-2010
Guy Kawasaki (http://www.guykawasaki.com/) - well known author, venture capitalist and entrepreneur - loves Twitter (http://twitter.com/) because he says it democratizes marketing...
Get in the Flow19-Mar-2010
One of the key ingredients for a happy and successful life is to experience the state of “flow (http://en.wikipedia.org/wiki/Flow_%28psychology%29)” as frequently as we..
Leading a global health organization12-Mar-2010
Tachi Yamada the President of the Bill & Melinda Gates Foundation (http://topics.nytimes.com/top/reference/timestopics/organizations/g/gates_bill_and_melinda_foundation/inde..
Gut instinct doesn’t cut it04-Mar-2010
According to the results of a study by workplace psychologists OPP (http://www.opp.eu.com/Pages/home.aspx): 39% of leaders said they still rely on gut instinct when making ..
Successful strategy execution26-Feb-2010
A brilliant strategy may put you on the competitive map, but only solid execution will keep you there. Research published in HBR (http://custom.hbsp.harvard.edu/b01/e..
How important is customer service to you?19-Feb-2010
Social Media means you need to get your act together. With social media your customers now have the means to tell the world about their experience of doing business with y..
Holding people accountable for performance12-Feb-2010
Many business leaders complain about a “lack of accountability” in their company. Indeed, accountability is one of the major pillars of effective business execution. A..
How to give “A” Players constructive feedback05-Feb-2010
A common management failure is to spend most of your time trying to improve the performance of the stragglers in your team. Instead, you should spend most of your time growing ..
Why is Executing Strategy So Hard?29-Jan-2010
Many people set New Year’s resolutions. 60% of them fail by late January as they slip back into their familiar habits (the average date of failure is January 22). ..
What really motivates workers22-Jan-2010
Good news for managers. A multi-year study documented in the Harvard Business Review (http://hbr.org/2010/01/the-hbr-list-breakthrough-ideas-for-2010/ar/1) shows that the ke..
What Michael Hill has learned about surviving tough times15-Jan-2010
Michael Hill did not become an entrepreneur until he was 40 years of age when he opened his first jewelry store in 1979. He now owns more than 250 Michael Hill (http://www.mich..
Do you have a clearly communicated strategic plan?08-Jan-2010
Research in the UK by the Department for Business, Innovation and Skills (BIS (http://www.berr.gov.uk/)), shows that employers are still failing to communicate their bu..
Common mistakes to avoid when making strategic decisions18-Dec-2009
Rapid changes in the competitive forces that shape industries are forcing business leaders to deal with more complexity than ever before - and they are being forced to make toug..
Leadership lessons from the CEO of Salesforce.com11-Dec-2009
Salesforce.com (http://www.salesforce.com/) CEO Marc Benioff was interviewed in BusinessWeek (http://www.businessweek.com/smallbiz/content/nov2009/sb2009112_279472.htm?chan=..
6 Key business success fundamentals03-Dec-2009
I spent an enjoyable afternoon recently speaking with author John Spence about the key business success fundamentals which apply to firms of all sizes - from our fast growth ent..
How to bring your company vision to life20-Nov-2009
One of the critical roles of a leader is to communicate a clear and compelling vision of the future. Your vision comprises the following 3 key elements. Core Values..
How to make your online communications stand out13-Nov-2009
With all the talk about websites, blogs, email newsletters, and social media platforms (Facebook, LinkedIn, Twitter etc) it is easy to forget that these are just communication tool..
EXECUTION – The biggest challenge for business06-Nov-2009
In this article written for the Executive Briefing section of The Economist, Stephen Lynch, Chief Operating Officer at business execution consultancy RESULTS.com, argues that havin..
New business paradigms in the age of social media23-Oct-2009
Social media has given customers the tools to demand more honest and direct relationships with companies – forging a new era in business transparency and customer engagement. ..
Managing leadership stress16-Oct-2009
Many companies are trying to do more work with fewer people - and it can take a toll in terms of increased stress levels, health problems, deteriorating relationships, and weake..
How to be a great follower09-Oct-2009
Great leaders have teams of great followers to support them. At some point we all have to be followers. If you want to be great, here are some suggestions inspired by a blog p..
Leadership lessons from the CEO of Ford02-Oct-2009
Alan Mullaly the CEO of Ford was interviewed in the New York Times in September 2009. Here’s a summary. Connect with the outside world The more senior your management positi..
Innovation lessons from Apple24-Sep-2009
Learn from your mistakes With the current success of the iPod, iPhone and iTunes – and with so many raving Apple brand advocates it’s easy to forget the many product failures too –..
7 Ways to earn trust17-Sep-2009
If you want loyal followers you need to earn their trust first. Here are some simple (but not always easy) actions you can take – inspired by a blog post in Random acts of l..
Psychologically proven ways to make better decisions |part 210-Sep-2009
Source: Professor Gary Marcus of New York University Consider both costs and benefits Our minds tend to consider either costs or benefits only. Taking both perspectives into ac..
Leadership lessons from the CEO of Mattel03-Sep-2009
Bob Eckert, CEO of Mattel, was interviewed in Fortune Magazine in August 2009. Here’s a summary: Try starting from scratch Be open to starting over - instead of building on prev..
Are you Linked in?26-Aug-2009
Are you Linked in? LinkedIn is the premier social networking site for “business leaders”, with more than 40 million users worldwide. Currently, the average user i..
Psychologically proven ways to make better decisions |part 120-Aug-2009
Source: Professor Gary Marcus of New York University. Force yourself to consider alternatives Our brains are not good at making rational decisions unless we generate a range of ..
Leadership lessons from eBay CEO14-Aug-2009
John Donahoe, CEO of eBay was interviewed in the New York Times recently. Here is a summary: The most important lesson You can’t change people. Make sure you get them into a ro..
6 Steps for dealing with customer complaints06-Aug-2009
At some point you will have to deal with an upset customer. Your challenge is to handle the situation in a way that leaves the customer thinking you are a great company to deal w..
Jack Daly's sales tips for entrepreneurs31-Jul-2009
Your job is to grow sales – not do sales Entrepreneurs are often too involved in deal making and selling. A sales leader’s job (and if you’re the owner of the business, you a..
How to create a "wow" customer experience24-Jul-2009
New research from Wharton "Discovering 'WOW' - A Study of Great Retail Shopping Experiences in North America" identified the top 5 factors (in order) that drive great customer expe..
Three Simple Priorities - RESULTS.com featured in The Economist (again)17-Jul-2009
In our minds, The Economist is the premier global newsmagazine. Published since 1843, The Economist targets a highly-educated readership, comprising influential busi..
Great customer experiences matter10-Jul-2009
A survey entitled the Customer Experience Impact Report was released early in 2009. The survey measured how customers engage with companies - and how both negative and p..
Jack Daly's tips for sales success:10-Jul-2009
How many contacts do your salespeople make with prospective customers? Jack Daly (http://www.jackdaly.net/)presents eye-opening research: 48% of salespeople never fol..
7 Steps for leadership self-confidence26-Jun-2009
Self confidence is a key factor in leadership success. How can future leaders learn to demonstrate more of this? Here are seven suggestions from Marshall Goldsmith with our a..
Guy Kawasaki's 10 commandments for business innovation19-Jun-2009
Business Author, Entrepreneur, and Venture Capitalist, Guy Kawasaki (http://knowledge.wharton.upenn.edu/article.cfm?articleid=2258)recently shared his 10 point manifesto for bu..
Sebastian Coe on winning at the Olympics and in business12-Jun-2009
Sebastian Coe won the 1500m gold medal at two consecutive Olympic Games, and now as a business leader, is the chairman of the London 2012 Olympic Games. What follows is a summ..
10 Common Marketing Myths05-Jun-2009
This Growth tip was inspired by the book “Ready, Blame, Fire!” by Ira Blumenthal, a branding expert who has worked with Coca-Cola, Adidas, Nestlé, McDonald&r..
Execution is STILL the major challenge for business leaders29-May-2009
As you would expect, we read hundreds of business books to keep our knowledge at the forefront of global, best business practice, and to support our clients to achieve extraordinar..
How to network like a pro!22-May-2009
Whether your professional networking involves face to face meetings or (increasingly) the use of social media tools (LinkedIn, Facebook, Twitter etc) - remember the following n..
RESULTS.com featured in The Economist14-May-2009
In our minds, The Economist is the premier global newsmagazine. Published since 1843, The Economist targets a highly-educated readership, comprising influential business lead..
The top 5 business opportunities in a downturn08-May-2009
This our summary of a blog that appeared in the Financial Times (http://blogs.ft.com/donsullblog/2009/04/29/the-top-five-opportunities-in-a-downturn/)on April 29. In a dow..
Time saving tips for business leaders01-May-2009
Peter Drucker (http://www.my.results.com/Books)said, “If you cannot manage yourself for effectiveness, you cannot expect to manage others” Studies (http://interruptions.ne..
Seize the advantage in an economic downturn24-Apr-2009
Taking no action is the greatest risk in an economic crisis, but taking rash or disorganized actions can be nearly as damaging - according to the Feb 09 issue of Harvard Busine..
The carrot principle17-Apr-2009
Pavlov was onto something with his dogs. Recognition is the bell that drives human behavior. “Thank you” - is a universal concept with an underlying definition that mean..
GoDaddy's rules for success10-Apr-2009
Bob Parsons the 59 year old founder of GoDaddy.com - the world's number one website domain registration firm, shared his rules for success in business and life. Here’s a..
The things leaders do03-Apr-2009
General Electric (http://www.ge.com/)CEO, Jeff Immelt was interviewed a while back in Fast Company (http://www.fastcompany.com/)magazine. He provided his personal checkli..
Jim Collins on how to deal with turbulent times27-Mar-2009
Jim Collins (http://www.jimcollins.com/), the best-selling author of the books “Built to Last (http://my.results.com/Books)” and “Good to Great (http://my.results.com/Books)” w..
What the world's greatest managers do differently20-Mar-2009
According to research in the book “First Break All the Rules (http://my.results.com/Books)” – by Marcus Buckingham and Curt Coffman, there is a difference between leadership an..
Seth Godin on scientific marketing13-Mar-2009
Seth Godin (http://www.sethgodin.com/sg/)has authored more than 10 books on marketing (http://my.results.com/Books#Marketing), all of which we recommend to our clients. H..
Tom Peters speaks to RESULTS.com clients06-Mar-2009
RESULTS.com had the privilege of inviting Tom Peters (http://www.tompeters.com/), the “uber guru of management” to spend a day with our New Zealand clients last month. 330 att..
A business is more effective when it is more selective27-Feb-2009
This quote came from Peter Drucker (http://my.results.com/Books)who also asserted, “Most businesses try to accomplish far too much. They lose concentration and give in t..
The law of leadership20-Feb-2009
Two thought leaders we often refer our clients to in the field of marketing and branding, are Al Ries and Jack Trout and their classic book, “The 22 Immutable Laws of Marketing..
What can coaches do for you?13-Feb-2009
Here is our summary of the article "What can coaches do for you?" which appeared in the Harvard Business Review (http://hbr.harvardbusiness.org/)- January 09: “Toda..
12 Common Marketing Mistakes - (and how to avoid them)06-Feb-2009
Not clearly identifying your ideal target market customer and researching their needs first. (As Seth Godin says in his book Purple Cow (http://my.results.com/Books), “A p..
Making Staff Redundant30-Jan-2009
"Easy times are the enemy, they put us to sleep. Adversity is our friend, it wakes us up." (The Dalai Lama) Making staff redundant is not something any business leader lo..
Have you got a wet weather game plan?23-Jan-2009
Derived from an article appearing in Fortune Magazine (http://bit.ly/187ou)Jan 2009: Confront the new reality. In good times, growth can cover up a lot of mistakes...
"The man who chases two rabbits, catches neither" (Confucius)16-Jan-2009
Many business leaders find it difficult to chase one rabbit. They delude themselves into thinking they can ‘multi-task’ - and try to achieve many things simultaneo..
What books are you reading right now to become a great business leader?09-Jan-2009
"What should I do to become a great investor?" an earnest 17 year old was reported to have asked Warren Buffet – the world’s wealthiest individual - at the Berkshire Hathaway a..
The Power of 719-Dec-2008
The average human can remember groups of 7 things in their short term memory When people are asked to choose a number between 1 and 10, the most popular choice is 7 - all o..
Be The Last Player Standing12-Dec-2008
This newsletter is a summary of a recent article Professor Jeffrey Pfeffer of Stanford University wrote - "The crisis facing business: Succumbing to the madness of the crowd" ..
MBWA = Management By Wandering Around05-Dec-2008
Tom Peters and Bob Waterman coined this term in their 1982 book “In Search of Excellence (http://www.fishpond.co.nz/product_info.php?ref=1048&products_id=31452&affiliat..
- Schedule Another Meeting? You’ve Got to Be Kidding! 12-Jul-2010
- Behavioral Profiling and Assessments – The Science of Building Your Team 05-May-2010
- Boxing lessons for business: Planning to win your fight 29-Jan-2010
- Boxing Lessons for Business - Those who set the pace win 06-Dec-2009
- Listen to RESULTS.com interview on Blog Talk Radio 21-Nov-2009
- RESULTS.com interview on Blog Talk Radio in the USA 08-Nov-2009
- 7 Ways to earn trust 17-Sep-2009
1. Offer free trial, then ask for credit card at end of trial period?
2. Credit card details up front, & say you will not charge until end of trial period, and they can opt out?
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