Making KPIs Work: If You Can't Measure It, How Can You Improve It?
A handful of numbers, tracked relentlessly over a period of time, can be instrumental in driving success in your company. The challenge is to identify the Key Performance Indicators (KPIs) that will give you insight into the most important components of your business. You may not identify the right KPIs the first time, but once you do, you will transform your organization. 
